{"id":64551,"date":"2020-01-11T17:28:04","date_gmt":"2020-01-11T17:28:04","guid":{"rendered":"https:\/\/interac1.wpengine.com\/?post_type=consumers&#038;p=64551"},"modified":"2024-10-31T12:58:05","modified_gmt":"2024-10-31T16:58:05","slug":"faq-personnelle","status":"publish","type":"resources","link":"https:\/\/stage.interac.ca\/fr\/ressources\/ressources-personnelles\/faq-personnelle\/","title":{"rendered":"FAQ Personnelle"},"content":{"rendered":"<section id=\"t4-hero-block_6b8b67eaf7b20d85d57b292adf044dd2\" class=\"block-t4-hero\" style=\"margin-top: 0px; margin-bottom: 100px; padding-top: px; padding-bottom: px;\">\n    <div class=\"grid-container\">\n        <div class=\"grid-x align-center align-middle\">\n            <div class=\"cell small-12 hero-title\">\n                <h1>Foire aux questions<\/h1>\n            <\/div>\n                            <div class=\"cell small-12 hero-text\">\n                    Vous avez des questions? Parcourez facilement les r\u00e9ponses par produit Interac<sup>MD<\/sup>.                <\/div>\n                                        <div class=\"cell small-12 hero-scroll\" data-smooth-scroll>\n                    <a class=\"--noborder\" href=\"#faq-link-block_18c2916f9231efcea7115fa0d8d6eb37\"><i class=\"fal fa-chevron-down animated bounce\"><\/i><\/a>\n                <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"breadcrumbs\" style=\"background-color:; margin-top: px; margin-bottom: 50px; padding-top: px; padding-bottom: px;\">\n    <div class=\"grid-container\">\n        <div class=\"grid-x grid-margin-x\">\n            <div class=\"cell small-12\">\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n    <section id=\"faq-link-block_1f3cab7478dcb3b6045de9a0eaba8c92\" class=\"faq-link\" style=\"margin-top: 0px; margin-bottom: 0px; padding-top: 0px; padding-bottom: 0px;\">\n        <div class=\"grid-container\">\n            <div class=\"grid-x align-center\">\n                <div class=\"cell small-12 medium-10\">\n                    <div class=\"grid-container\">\n                        <div class=\"grid-x grid-margin-x align-center align-middle\">\n                                                            <div class=\"cell small-12 medium-6\">\n                                    <div class=\"grid-container\">\n                                        <a href=\"https:\/\/stage.interac.ca\/fr\/ressources\/ressources-personnelles\/faq-personnelle\/virement-interac\/\" class=\"--noborder grid-x grid-padding-x align-middle align-center\">\n                                            <div class=\"icon cell small-5 large-3\"><img decoding=\"async\" data-src=\"https:\/\/stage.interac.ca\/wp-content\/smush-webp\/2023\/07\/iet.png.webp\" alt=\"Interac e-Transfer\" width=\"100\" class=\"smush-dimensions lazyload\" style=\"--smush-image-width: 100px; --smush-image-aspect-ratio: 100\/100;\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/div>\n                                            <div class=\"faq-title cell small-12 large-9\">Virement <em>Interac<\/em><\/div>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"cell small-12 medium-6\">\n                                    <div class=\"grid-container\">\n                                        <a href=\"https:\/\/stage.interac.ca\/fr\/ressources\/ressources-personnelles\/faq-personnelle\/debit-interac\/\" class=\"--noborder grid-x grid-padding-x align-middle align-center\">\n                                            <div class=\"icon cell small-5 large-3\"><img decoding=\"async\" data-src=\"https:\/\/stage.interac.ca\/wp-content\/smush-webp\/2023\/07\/debit.png.webp\" alt=\"Interac Debit\" width=\"100\" class=\"smush-dimensions lazyload\" style=\"--smush-image-width: 100px; --smush-image-aspect-ratio: 100\/100;\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/div>\n                                            <div class=\"faq-title cell small-12 large-9\">D\u00e9bit <em>Interac<\/em><\/div>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"cell small-12 medium-6\">\n                                    <div class=\"grid-container\">\n                                        <a href=\"https:\/\/stage.interac.ca\/fr\/ressources\/ressources-personnelles\/faq-personnelle\/les-paiements-ouverts-pour-les-transports-en-commun\/\" class=\"--noborder grid-x grid-padding-x align-middle align-center\">\n                                            <div class=\"icon cell small-5 large-3\"><svg width=\"66\" height=\"66\" viewBox=\"0 0 66 66\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n<path d=\"M31.1466 19.3466H65.0299V18H31.1466C29.0425 18 26.9722 18.3871 25.0028 19.1614C23.2186 19.8852 21.4007 20.7605 19.5828 21.8209H19.0778C18.6065 21.8209 18.1689 21.9387 17.7818 22.1744C12.1093 25.5577 6.89129 30.237 2.26242 36.0947C1.45447 37.1214 1 38.4175 1 39.7473V43.7365C1 45.6386 2.54857 47.1703 4.43378 47.1703H65.0299V45.8237H53.8701V42.8781H65.0299V41.5315H53.8701V29.6816C53.8701 27.7795 52.3384 26.2478 50.4363 26.2478H41.6331C39.7478 26.2478 38.1993 27.7795 38.1993 29.6816V41.5315H2.34659V39.7473C2.34659 38.7205 2.70006 37.7106 3.32285 36.9195C7.85073 31.1965 12.9509 26.6349 18.4719 23.3358C18.6402 23.218 18.859 23.1675 19.0778 23.1675H65.0299V21.8209H22.4275C23.4542 21.2991 24.4978 20.8278 25.5078 20.4238C27.3088 19.7001 29.2109 19.3466 31.1466 19.3466ZM39.5459 29.6816C39.5459 28.5202 40.4885 27.5944 41.6331 27.5944H50.4363C51.5977 27.5944 52.5235 28.5202 52.5235 29.6816V45.8237H39.5459V29.6816ZM38.1993 42.8781V45.8237H4.43378C3.28919 45.8237 2.34659 44.8979 2.34659 43.7365V42.8781H38.1993Z\" fill=\"black\"\/>\r\n<path d=\"M58.3644 30.2202V36.9867C58.3644 37.6769 58.9367 38.2492 59.6437 38.2492H65.03V36.9026H59.711L59.6437 30.3043L65.03 30.2538V28.9409H59.6437C58.9367 28.9409 58.3644 29.5132 58.3644 30.2202Z\" fill=\"black\"\/>\r\n<path d=\"M16.9235 28.9409C16.3175 28.9409 15.7452 29.1766 15.3076 29.5974C13.8264 31.0113 12.3788 32.543 11.0154 34.1589C10.6451 34.5966 10.4431 35.1352 10.4431 35.6907C10.4431 36.9699 11.5035 38.0303 12.7828 38.0303H32.123C33.4023 38.0303 34.429 36.9867 34.429 35.7075V31.2638C34.429 29.9845 33.4023 28.9409 32.123 28.9409H16.9235ZM33.0825 31.2638V35.7075C33.0825 36.2461 32.6448 36.6838 32.123 36.6838H12.7828C12.2441 36.6838 11.7896 36.2293 11.7896 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                                           <div class=\"faq-title cell small-12 large-9\">Solutions de v\u00e9rification <em>Interac<\/em><\/div>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"cell small-12 medium-6\">\n                                    <div class=\"grid-container\">\n                                        <a href=\"https:\/\/stage.interac.ca\/fr\/ressources\/ressources-personnelles\/faq-personnelle\/interac-direct\/\" class=\"--noborder grid-x grid-padding-x align-middle align-center\">\n                                            <div class=\"icon cell small-5 large-3\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 192 192\"><defs><style>.cls-1{opacity:0.5;}<\/style><\/defs><g id=\"Icons\"><path d=\"M75.7975,127.9808a8,8,0,1,0,8,8A8.0091,8.0091,0,0,0,75.7975,127.9808Zm0,12a4,4,0,1,1,4-4A4,4,0,0,1,75.7975,139.9808Z\"\/><path d=\"M115.7975,127.9808a8,8,0,1,0,8,8A8.0091,8.0091,0,0,0,115.7975,127.9808Zm0,12a4,4,0,1,1,4-4A4,4,0,0,1,115.7975,139.9808Z\"\/><path d=\"M125.7217,71.9808H58.7667l-2.1427-8H40.0889v4H53.5537L67.61,120.46a4.7565,4.7565,0,0,0,4.5878,3.52h51.8907v-4H72.1982a.7515.7515,0,0,1-.7246-.5557L69.48,111.9808h49.3884a5.9634,5.9634,0,0,0,5.955-5.2979l6.82-27.8765.05-.2983a5.996,5.996,0,0,0-5.9717-6.5273Zm-4.8164,33.8838-.05.2978a1.984,1.984,0,0,1-1.9873,1.8184h-50.46l-8.5705-32h65.8837a1.9968,1.9968,0,0,1,1.9951,2.0468Z\"\/><path d=\"M179.2148,28H12.7852A4.79,4.79,0,0,0,8,32.7852v126.43A4.79,4.79,0,0,0,12.7852,164h166.43A4.79,4.79,0,0,0,184,159.2148V32.7852A4.79,4.79,0,0,0,179.2148,28Zm-166.43,4h166.43a.7859.7859,0,0,1,.7852.7852V44H12V32.7852A.7859.7859,0,0,1,12.7852,32Zm166.43,128H12.7852A.7859.7859,0,0,1,12,159.2148V48H180V159.2148A.7859.7859,0,0,1,179.2148,160Z\"\/><circle cx=\"21.9825\" cy=\"38\" r=\"2\"\/><circle cx=\"29.9825\" cy=\"38\" r=\"2\"\/><circle cx=\"37.9825\" cy=\"38\" r=\"2\"\/><\/g><\/svg><\/div>\n                                            <div class=\"faq-title cell small-12 large-9\">Interac Direct<\/div>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section\n\n\n<section id=\"faq-popular-questions-block_eb5403bb172fac56dd713b8a98647309\" class=\"faq-popular-questions\">\n    <div class=\"grid-container faq-popular-questions\" style=\"margin-top: 100px; margin-bottom: 0px; padding-top: 0px; padding-bottom: 0px;\">\n        <div class=\"grid-x grid-padding-x align-center\">\n            <div class=\"cell small-12 medium-10\">\n                <div class=\"grid-container\">\n                    <div class=\"grid-x grid-padding-x faq\">\n                        <div class=\"cell small-12\">\n                            <h2 class=\"featured-faq-title\">Questions fr\u00e9quentes<\/h2>\n                        <\/div>\n                        <ul class=\"cell small-12 accordion\" data-accordion data-allow-all-closed=\"true\">\n                                                            <li class=\"accordion-item faq_list\" data-accordion-item>\n                                    <a href=\"#\" class = \"accordion-title title\">J\u2019ai re\u00e7u un avis d\u2019envoi d\u2019argent par Virement <em>Interac<\/em>. Comment puis-je d\u00e9poser les fonds?<\/a>\n                                    <div class=\"accordion-content\" data-tab-content>\n                                        <div class=\"faq_answer\"><!-- wp:paragraph {\"translatedWithWPMLTM\":\"1\"} -->\n<p>Lorsqu\u2019une personne vous envoie de l\u2019argent par Virement <em>Interac<\/em>, vous recevez un courriel ou un message texte pour vous en aviser. L\u2019avis contient des renseignements sur le virement :<\/p>\n<!-- \/wp:paragraph --><!-- wp:list {\"translatedWithWPMLTM\":\"1\"} -->\n<ul><li>Nom de l\u2019exp\u00e9diteur<\/li><li>Montant du virement<\/li><li>Lien qui vous permet de d\u00e9poser les fonds dans votre compte bancaire<\/li><\/ul><!-- \/wp:list --><!-- wp:paragraph {\"translatedWithWPMLTM\":\"1\"} -->\n<p>Le moyen le plus rapide de d\u00e9poser vos fonds est d\u2019utiliser les services bancaires en ligne ou mobiles de votre institution financi\u00e8re. Cliquez sur le lien figurant dans l\u2019avis, s\u00e9lectionnez votre banque ou coop\u00e9rative de cr\u00e9dit, ouvrez une session de services bancaires en ligne ou mobiles et d\u00e9posez les fonds dans le compte de votre choix. Si vous ne pouvez pas cliquer sur le lien, tapez-le dans votre navigateur ou faites un copier-coller. Dans le cadre du processus d\u2019ouverture de session s\u00e9curis\u00e9e, vous devrez entrer la r\u00e9ponse \u00e0 une question de s\u00e9curit\u00e9 \u00e9tablie par l\u2019exp\u00e9diteur. Par ailleurs, la fonction D\u00e9p\u00f4t automatique de Virement <em>Interac<\/em> permet aux utilisateurs de s\u2019inscrire pour que les fonds re\u00e7us par Virement <em>Interac<\/em> soient d\u00e9pos\u00e9s directement dans leur compte bancaire, sans qu\u2019ils aient \u00e0 r\u00e9pondre \u00e0 une question de s\u00e9curit\u00e9. Apprenez-en plus sur les fonctions am\u00e9lior\u00e9es de Virement <em>Interac<\/em> ci-dessous.<\/p>\n<!-- \/wp:paragraph --><\/div>\n                                    <\/div>\n                                <\/li>\n                                                            <li class=\"accordion-item faq_list\" data-accordion-item>\n                                    <a href=\"#\" class = \"accordion-title title\">Que dois-je faire si je ne connais pas la r\u00e9ponse \u00e0 la question de s\u00e9curit\u00e9 ou si j\u2019ai fourni une mauvaise r\u00e9ponse plusieurs fois?<\/a>\n                                    <div class=\"accordion-content\" data-tab-content>\n                                        <div class=\"faq_answer\"><!-- wp:paragraph {\"translatedWithWPMLTM\":\"1\"} -->\n<p>Si vous ne connaissez pas la r\u00e9ponse \u00e0 la question de s\u00e9curit\u00e9, communiquez avec l\u2019exp\u00e9diteur. Si vous r\u00e9pondez de fa\u00e7on erron\u00e9e \u00e0 la question de s\u00e9curit\u00e9 plus de trois fois, la transaction par Virement <em>Interac<\/em> sera automatiquement annul\u00e9e.<\/p>\n<!-- \/wp:paragraph --><\/div>\n                                    <\/div>\n                                <\/li>\n                                                            <li class=\"accordion-item faq_list\" data-accordion-item>\n                                    <a href=\"#\" class = \"accordion-title title\">Comment puis-je annuler une transaction effectu\u00e9e par Virement Interac?<\/a>\n                                    <div class=\"accordion-content\" data-tab-content>\n                                        <div class=\"faq_answer\"><!-- wp:paragraph {\"translatedWithWPMLTM\":\"1\"} -->\n<p>Pour annuler un virement, ouvrez une session dans votre compte bancaire en ligne. Rep\u00e9rez la transaction ou consultez l\u2019historique des paiements, puis s\u00e9lectionnez la transaction de Virement <em>Interac<\/em> que vous souhaitez annuler. Utilisez l\u2019option d\u2019annulation. Ce processus varie selon les institutions financi\u00e8res, qui peuvent aussi exiger des frais d\u2019annulation. Communiquez avec votre banque ou coop\u00e9rative de cr\u00e9dit pour obtenir de plus amples renseignements.<\/p>\n<!-- \/wp:paragraph --><\/div>\n                                    <\/div>\n                                <\/li>\n                                                            <li class=\"accordion-item faq_list\" data-accordion-item>\n                                    <a href=\"#\" class = \"accordion-title title\">Je dois annuler un virement, mais le destinataire a d\u00e9j\u00e0 accept\u00e9 le d\u00e9p\u00f4t. Comment puis-je annuler une transaction effectu\u00e9e par Virement <em>Interac<\/em>?<\/a>\n                                    <div class=\"accordion-content\" data-tab-content>\n                                        <div class=\"faq_answer\"><!-- wp:paragraph {\"translatedWithWPMLTM\":\"1\"} -->\n<p>Malheureusement, il est impossible d\u2019annuler une transaction une fois que le d\u00e9p\u00f4t a \u00e9t\u00e9 effectu\u00e9. Vous devrez prendre des dispositions directement avec le b\u00e9n\u00e9ficiaire. Vous devez envoyer de l\u2019argent uniquement \u00e0 vos connaissances et \u00e0 des personnes dignes de confiance. Dans la plupart des cas, comme pour l\u2019envoi d\u2019argent \u00e0 des parents et \u00e0 des amis, le remboursement de dettes et les cadeaux, vous conna\u00eetrez bien le destinataire du Virement <em>Interac<\/em>. Dans les situations o\u00f9 vous ne connaissez pas le destinataire, par exemple pour les achats dans le cadre d\u2019ench\u00e8res en ligne, prenez les m\u00eames pr\u00e9cautions que lorsque vous faites des achats r\u00e9gl\u00e9s en argent. Afin de prot\u00e9ger votre argent lorsque vous participez \u00e0 des ench\u00e8res ou effectuez des achats en ligne, prenez soin de lire et de suivre les \u00e9tapes recommand\u00e9es par les exploitants des sites Web.<\/p>\n<!-- \/wp:paragraph --><\/div>\n                                    <\/div>\n                                <\/li>\n                                                            <li class=\"accordion-item faq_list\" data-accordion-item>\n                                    <a href=\"#\" class = \"accordion-title title\">Qu\u2019est-ce que la fonction Demander des fonds de Virement <em>Interac<\/em>?<\/a>\n                                    <div class=\"accordion-content\" data-tab-content>\n                                        <div class=\"faq_answer\"><!-- wp:paragraph {\"translatedWithWPMLTM\":\"1\"} -->\n<p>Demander des fonds est une fonction de Virement <em>Interac<\/em> facile \u00e0 utiliser qui vous permet d\u2019envoyer un avis \u00e0 une personne pour lui demander un paiement. Il s\u2019agit d\u2019une fa\u00e7on pratique d\u2019envoyer des factures aux clients et de s\u2019assurer que le paiement est achemin\u00e9 au bon endroit, ce qui r\u00e9duit au minimum le risque que votre paiement soit perdu, retard\u00e9 par la poste ou envoy\u00e9 vers le mauvais compte.<\/p>\n<!-- \/wp:paragraph --><\/div>\n                                    <\/div>\n                                <\/li>\n                                                    <\/ul>\n                    <\/div>\n                 <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","meta":{"_acf_changed":true,"footnotes":""},"resources_categories":[869],"class_list":["post-64551","resources","type-resources","status-publish","hentry","resources_categories-ressources-personnelles"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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