{"id":2999,"date":"2019-12-04T17:19:15","date_gmt":"2019-12-04T17:19:15","guid":{"rendered":"https:\/\/interac1.wpengine.com\/about\/le-bureau-de-la-mediatrice\/"},"modified":"2024-05-06T09:36:57","modified_gmt":"2024-05-06T13:36:57","slug":"le-bureau-de-la-mediatrice","status":"publish","type":"company","link":"https:\/\/stage.interac.ca\/fr\/entreprise\/a-propos-de-nous\/le-bureau-de-la-mediatrice\/","title":{"rendered":"Le Bureau de la m\u00e9diatrice"},"content":{"rendered":"<section id=\"t4-hero-block_c4a3d137f124f6c2d4279c8c2a1d98e9\" class=\"block-t4-hero\" style=\"margin-top: 0px; margin-bottom: 100px; padding-top: px; padding-bottom: px;\">\n    <div class=\"grid-container\">\n        <div class=\"grid-x align-center align-middle\">\n            <div class=\"cell small-12 hero-title\">\n                <h1>Le Bureau de la m\u00e9diatrice<\/h1>\n            <\/div>\n                                <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"interac-breadcrumbs-block_30500f809c3e5a9b225736049f720400\" class=\"interac-breadcrumbs\" style=\"background-color:#ffffff; margin-top: 0px; margin-bottom: 50px; padding-top: 0px; padding-bottom: 0px;\">\n    <div class=\"grid-container\">\n        <div class=\"grid-x grid-margin-x\">\n            <div class=\"cell small-12\">\n                <nav aria-label=\"Breadcrumb\" class=\"breadcrumb\"><ul class=\"breadcrumbs\"><\/ul><\/nav>            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<h2 class=\"wp-block-heading center\" id=\"h-notre-modele-et-notre-mandat\">Notre mod\u00e8le et notre mandat<\/h2>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">La m\u00e9diatrice d\u2019Interac Corp. offre des services de r\u00e9solution de probl\u00e8mes et de conflits \u00e0 des parties externes, comme les clients et les utilisateurs finaux, lorsque les autres canaux de <a href=\"https:\/\/stage.interac.ca\/fr\/ressources\/ressources-personnelles\/faq-personnelle\/\">transmission \u00e0 un niveau sup\u00e9rieur<\/a> n\u2019ont pas \u00e9t\u00e9 en mesure de r\u00e9soudre la situation.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">Notre mandat consiste \u00e0 faciliter la r\u00e9solution des probl\u00e8mes et des plaintes par la m\u00e9diation, la n\u00e9gociation, les recommandations et la coop\u00e9ration entre les parties concern\u00e9es. Nous nous assurerons de traiter toutes les situations ou tous les diff\u00e9rends de fa\u00e7on \u00e9quitable, respectueuse, efficace et transparente.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\"><strong>Nous tirons parti des \u00e9l\u00e9ments suivants pour obtenir de bons r\u00e9sultats :<\/strong><\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<ol class=\"center wp-block-list\">\n<li>Le savoir collectif et la souplesse organisationnelle;<\/li>\n\n\n\n<li>La compr\u00e9hension des objectifs op\u00e9rationnels et des int\u00e9r\u00eats divergents de l\u2019organisation;<\/li>\n\n\n\n<li>La comp\u00e9tence pour traiter avec les parties externes \u00e0 tous les niveaux;<\/li>\n\n\n\n<li>L\u2019\u00e9coute attentive ainsi que l\u2019attention port\u00e9e aux questions et aux clarifications; et<\/li>\n\n\n\n<li>La capacit\u00e9 de cerner et de recadrer les probl\u00e8mes, de recommander des solutions et de documenter les r\u00e9sultats.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\"><strong>Nous utilisons les \u00e9l\u00e9ments suivants pour assurer l\u2019int\u00e9grit\u00e9 de nos activit\u00e9s :<\/strong><\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<ol class=\"center wp-block-list\">\n<li>La confidentialit\u00e9 et la discr\u00e9tion;<\/li>\n\n\n\n<li>Les principes de bonne gouvernance;<\/li>\n\n\n\n<li>Les normes en mati\u00e8re d\u2019\u00e9quit\u00e9 et de traitement \u00e9quitable;<\/li>\n\n\n\n<li>Une approche coh\u00e9rente et syst\u00e9matique relative \u00e0 la r\u00e9solution des plaintes; et<\/li>\n\n\n\n<li>L\u2019engagement \u00e0 agir avec \u00e9thique et de bonne foi.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<h3 class=\"wp-block-heading center\" id=\"h-la-mediatrice-d-interac\">La m\u00e9diatrice d\u2019Interac<\/h3>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">Kikelomo Lawal est la m\u00e9diatrice d\u2019Interac. Elle est \u00e9galement chef du service juridique et secr\u00e9taire g\u00e9n\u00e9rale. Elle est responsable de la reddition de comptes et de la gouvernance de l\u2019organisation, en plus d\u2019exercer des fonctions de surveillance.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">Vous pouvez adresser vos questions et r\u00e9clamations par courrier ou par email.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<figure class=\"wp-block-table center\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Poste :<\/strong><\/td><td><strong><br>Bureau de la m\u00e9diatrice<\/strong><br>Royal Bank Plaza, North Tower<br>200 Bay Street, Suite 2400<br>C.P. 45, Toronto (Ontario)<br>Canada M5J 2J1<\/td><\/tr><tr><td><strong>Courriel :<\/strong><\/td><td><a href=\"mailto:ombudsman@interac.ca\">ombudsman@interac.ca<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<h3 class=\"wp-block-heading center\" id=\"h-notre-processus\">Notre processus<\/h3>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<ul class=\"center wp-block-list\">\n<li>Nous accusons r\u00e9ception des demandes dans un d\u00e9lai de deux jours ouvrables.<\/li>\n\n\n\n<li>Pour les demandes qui n\u00e9cessitent une enqu\u00eate et un examen plus approfondis, ce d\u00e9lai peut \u00eatre de quatre \u00e0 huit semaines. Nous nous assurerons de vous donner p\u00e9riodiquement des nouvelles pendant le traitement de la demande.<\/li>\n\n\n\n<li>\u00c0 tout moment au cours du processus de traitement des plaines, vous pouvez demander des renseignements sur l\u2019\u00e9tat de votre demande en envoyant un courriel \u00e0 <a href=\"mailto:ombudsman@interac.ca\">ombudsman@interac.ca<\/a>.<\/li>\n<\/ul>\n<\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Notre mod\u00e8le et notre mandat La m\u00e9diatrice d\u2019Interac Corp. offre des services de r\u00e9solution de probl\u00e8mes et de conflits \u00e0 des parties externes, comme les clients et les utilisateurs finaux, lorsque les autres canaux de transmission \u00e0 un niveau sup\u00e9rieur n\u2019ont pas \u00e9t\u00e9 en mesure de r\u00e9soudre la situation. Notre mandat consiste \u00e0 faciliter la&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"company_categories":[862],"class_list":["post-2999","company","type-company","status-publish","hentry","company_categories-a-propos-de-nous"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Le Bureau de la m\u00e9diatrice - Interac<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stage.interac.ca\/fr\/entreprise\/a-propos-de-nous\/le-bureau-de-la-mediatrice\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le Bureau de la m\u00e9diatrice\" \/>\n<meta property=\"og:description\" content=\"Notre mod\u00e8le et notre mandat La m\u00e9diatrice d\u2019Interac Corp. offre des services de r\u00e9solution de probl\u00e8mes et de conflits \u00e0 des parties externes, comme les clients et les utilisateurs finaux, lorsque les autres canaux de transmission \u00e0 un niveau sup\u00e9rieur n\u2019ont pas \u00e9t\u00e9 en mesure de r\u00e9soudre la situation. 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