{"id":85225,"date":"2021-11-16T15:13:03","date_gmt":"2021-11-16T15:13:03","guid":{"rendered":"https:\/\/interac1.wpengine.com\/?post_type=content&#038;p=85225"},"modified":"2025-07-31T09:43:48","modified_gmt":"2025-07-31T13:43:48","slug":"resources-for-small-business-owners-preparing-for-the-growth-of-omnichannel-payments","status":"publish","type":"content","link":"https:\/\/stage.interac.ca\/en\/content\/business\/resources-for-small-business-owners-preparing-for-the-growth-of-omnichannel-payments\/","title":{"rendered":"Resources for small business owners: Preparing for the growth of omnichannel payments"},"content":{"rendered":"\n<p>Consumers\u2019 preferences are <a href=\"https:\/\/stage.interac.ca\/content\/business\/a-retailers-toolkit-for-the-big-shift\/\">changing the retail landscape<\/a>. They have <a href=\"https:\/\/stage.interac.ca\/content\/business\/infographic-five-trends-in-canadian-consumer-spending-during-covid-19\/\">accelerated their shift to digital payments<\/a>, are eager to <a href=\"https:\/\/stage.interac.ca\/content\/business\/survey-canadians-want-to-spend-locally-after-the-pandemic\/\">bolster their local economies<\/a>, and have a growing demand for seamless payment solutions.<\/p>\n\n\n\n<p>What does this mean for businesses? Interac worked with the <a href=\"https:\/\/www.blackchamber.ca\/\" target=\"_blank\" rel=\"noreferrer noopener\">Canadian Black Chamber of Commerce<\/a> to share resources for small business owners preparing for this shift. Here is what we learned.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-covid-19-has-changed-the-way-consumers-are-shopping\"><meta charset=\"utf-8\">COVID-19 has changed the way consumers are shopping<\/h2>\n\n\n\n<p>Interac has tracked consumers\u2019 changing perceptions and behaviours since the beginning of the COVID-19 pandemic in Canada. Some key findings for small businesses?<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Seventy-five per cent of Canadians said the pandemic has made supporting businesses in their community more important.<\/li>\n\n\n\n<li>Sixty-six per cent of Canadians said businesses that fail to adopt <a href=\"https:\/\/stage.interac.ca\/content\/business\/faster-digital-payments-can-clear-bottlenecks-and-create-efficiency\/\">digital payment solutions<\/a> will struggle in times ahead.<\/li>\n\n\n\n<li>Seventy-two per cent of Canadians believe consumers should have the option of using debit to pay when checking out online, making an e-commerce purchase in-app or paying in-store or curbside (a five per cent increase since August 2020).<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"612\" data-src=\"https:\/\/stage.interac.ca\/wp-content\/smush-webp\/2021\/11\/COVID_Insights_Small_Business_Resources-1024x612.png.webp\" alt=\"\" class=\"wp-image-85236 lazyload\" data-srcset=\"https:\/\/stage.interac.ca\/wp-content\/smush-webp\/2021\/11\/COVID_Insights_Small_Business_Resources-1024x612.png.webp 1024w, https:\/\/stage.interac.ca\/wp-content\/smush-webp\/2021\/11\/COVID_Insights_Small_Business_Resources-300x179.png.webp 300w, https:\/\/stage.interac.ca\/wp-content\/smush-webp\/2021\/11\/COVID_Insights_Small_Business_Resources-768x459.png.webp 768w, https:\/\/stage.interac.ca\/wp-content\/smush-webp\/2021\/11\/COVID_Insights_Small_Business_Resources-1536x918.png.webp 1536w, https:\/\/stage.interac.ca\/wp-content\/smush-webp\/2021\/11\/COVID_Insights_Small_Business_Resources-2048x1224.png.webp 2048w\" data-sizes=\"auto\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/612;\" data-original-sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Changing consumer trends are also reflected in the <a href=\"https:\/\/payments.ca\/sites\/default\/files\/2022-08\/payments_canada_canadian_payment_methods_and_trends_report_2021_En.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">2021 Canadian Payments Methods and Trends Report<\/a>, which shows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fifty-two per cent of Canadians are using cash less than pre-COVID<\/li>\n\n\n\n<li>Thirty-seven per cent of Canadians are avoiding shopping at places that do not accept <a href=\"https:\/\/stage.interac.ca\/business\/our-solutions\/contactless-payments\/\">contactless payments<\/a><\/li>\n\n\n\n<li>Forty-seven per cent of Canadians report using eCommerce platforms more often for a wider range of products<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-omnichannel-payments-put-the-customer-at-the-centre\"><meta charset=\"utf-8\">Omnichannel payments put the customer at the centre<\/h2>\n\n\n\n<p>In a <a href=\"https:\/\/stage.interac.ca\/content\/business\/interac-and-shopify-in-conversation-why-omnichannel-is-essential-for-retail-in-2021-and-beyond-2\/\">conversation between Shopify and Interac<\/a> we learned an omnichannel payment experience is essential for retail throughout the pandemic and beyond. This means putting your customer at the centre, removing friction, and enabling them to pay how, when and where they choose.<\/p>\n\n\n\n<p>Having solutions that&nbsp;<a href=\"https:\/\/stage.interac.ca\/en\/content\/business\/reach-your-customers-anywhere-anytime-with-interac-solutions\/\">enable you to meet your customers anywhere, anytime<\/a>&nbsp;is essential to building your&nbsp;<a href=\"https:\/\/stage.interac.ca\/content\/business\/interac-payments-diary-canadians-lock-in-digital-payment-habits-anticipate-a-cashless-society\/\">omnichannel payments<\/a>\u2019 strategy, where the payment itself is faster and becomes increasingly invisible. And it\u2019s easier than ever, thanks to the emergence of contactless payments directly on smartphones. With Tap to Pay on iPhone and Tap to Pay on Android, businesses of any size can accept all types of contactless payments with only a smartphone\u2014no additional hardware or terminals needed. It\u2019s an easy way to accept contactless Interac Debit payments. &nbsp;<\/p>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/stage.interac.ca\/en\/content\/business\/tap-to-pay-on-iphone\/\">Learn more about Tap to Pay on iPhone&nbsp;<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-leverage-tools-to-speed-up-and-streamline-your-small-business-payments\"><meta charset=\"utf-8\">Leverage tools to speed up and streamline your small business payments<\/h2>\n\n\n\n<p><a href=\"https:\/\/stage.interac.ca\/business\/our-solutions\/interac-e-transfer\/\">Interac<em> <\/em>e-Transfer for Business<\/a> is an Interac<em> <\/em>e-Transfer enhancement with features built for Canadian businesses. <a href=\"https:\/\/stage.interac.ca\/content\/business\/how-canadian-enterprise-is-using-interac-e-transfer-for-business-to-streamline-payments\/\">With higher transaction limits, real-time payments<\/a>, and rich remittance data, you can save time and resources by streamlining your small business payments.<\/p>\n\n\n\n<p>Canadian businesses are already finding ways to <a href=\"https:\/\/stage.interac.ca\/content\/business\/how-interac-e-transfer-for-business-can-work-for-you\/\">digitize their business payments with Interac<em> <\/em>e-Transfer for Business<\/a>. They\u2019re using fewer cheques, receiving digital payments instantly from their customers and settling vendor accounts quickly.<\/p>\n\n\n\n<p>Reach your customers anywhere, anytime<\/p>\n\n\n\n<p>Learn how Interac solutions for small business owners can help you reach your customers anywhere, anytime<\/p>\n\n\n\n<section id=\"button-ochre-block_4f96862b5a3ecfb736864b4bbf9c6fa1\" class=\"button-link\">\n    <div class=\"grid-container\">\n        \n                        <div class=\"grid-x grid-padding-x align-center\">\n                        \n            <a href=\"https:\/\/stage.interac.ca\/en\/content\/business\/reach-your-customers-anywhere-anytime-with-interac-solutions\/\" class=\"button-ochre\" aria-label=\"Learn how\">Learn how<\/a>\n            \n                            <\/div>\n                    \n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Consumers\u2019 preferences are changing the retail landscape. They have accelerated their shift to digital payments, are eager to bolster their local economies, and have a growing demand for seamless payment solutions. What does this mean for businesses? Interac worked with the Canadian Black Chamber of Commerce to share resources for small business owners preparing for&hellip;<\/p>\n","protected":false},"author":33,"featured_media":85255,"template":"","format":"standard","meta":{"_acf_changed":true,"footnotes":""},"content-tags":[279,272,283,300],"content-category":[189],"spokespeople":[],"in_the_know_post_format":[169],"class_list":["post-85225","content","type-content","status-publish","format-standard","has-post-thumbnail","hentry","content-tags-interac-debit","content-tags-interac-e-transfer","content-tags-payments","content-tags-small-business","content-category-business","in_the_know_post_format-article"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Small Businesses Can Prepare For Omnichannel Payments<\/title>\n<meta name=\"description\" content=\"Interac e-Transfer for Business makes it easy for Canadian small business owners to grow omnichannel payment experiences and receive digital payments.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stage.interac.ca\/en\/content\/business\/resources-for-small-business-owners-preparing-for-the-growth-of-omnichannel-payments\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resources for small business owners: Preparing for the growth of omnichannel payments\" \/>\n<meta property=\"og:description\" content=\"Consumers\u2019 preferences are changing the retail landscape. 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